Question 1

How accurate is the generated content?

Accepted Answer

Every course is built only from facts we first extract and verify against your uploaded documents, so the output stays faithful to what your sources actually say. Each claim is traceable back to the exact page and region it came from, so accuracy is something you can check, not just trust.

Question 2

What if the AI invents something?

Accepted Answer

The product is faithful by construction: generation draws from verified facts and verbatim source rather than open-ended writing, which is what keeps invented claims out. Because every statement links back to its source, anything unsupported is easy to spot and correct during review.

Question 3

Can I see where a claim came from?

Accepted Answer

Yes. Every claim links to the exact page and region of the source document it was drawn from, so you can confirm provenance for any line in a course.

Question 4

Do I still need to review it?

Accepted Answer

Yes — you stay in control and should review before publishing, the same as any training you put in front of people. Provenance links make that review fast, because you can check each claim against its source in one click rather than re-reading the whole document.

Question 5

What formats can a course be delivered in?

Accepted Answer

Courses are delivered as structured JSON plus share links — not as rendered video or audio files. You choose what the JSON is shaped for at build or export time: a Video course (scene structure, narration, and your document's figures), an Audio course (a voice script only), or a Text course (reading only). You produce any finished media from that JSON in whatever tools you already use.

Question 6

Is this SCORM or xAPI?

Accepted Answer

No. Delivery is structured JSON export plus share links — shaped for a Video, Audio, or Text course — not SCORM or xAPI packages, and not rendered video or audio files.

Question 7

How do I share or export a course?

Accepted Answer

Publish a course and share it with a link, or export it as structured JSON to take into your own systems. Reading, sharing, and exporting an existing course never draw from your AI-credit wallet.

Question 8

Do you train on my documents?

Accepted Answer

No. We do not train models on your documents. Your content is used only for source-grounded transformation — turning your own documents into verified knowledge and courses for you.

Question 9

How is my data isolated?

Accepted Answer

Your content is tenant-isolated, so each account's documents, knowledge, and courses stay partitioned from everyone else's. Enterprise can go further with dedicated knowledge bases that keep each brand or unit fully separated.

Question 10

Do you have SOC 2?

Accepted Answer

SOC 2 Type II is available on the Enterprise plan. If you need it as part of your agreement, talk to us and we'll scope it into an Enterprise plan.

Question 11

What languages are supported?

Accepted Answer

Scormy One can process source documents in English, German, Spanish, French, Italian, Portuguese. These are the document languages it supports — upload a document in any of them and the course is produced in that same language. It doesn't translate between languages.

Question 12

How does pricing work?

Accepted Answer

Pricing has two parts: a plan that sets your account's shape (tenants, knowledge bases, seats, features) billed monthly or yearly, and an AI-credit wallet that fuels generation. Tier prices are shown live on the pricing page, so you always see current rates.

Question 13

What is an AI credit?

Accepted Answer

An AI credit is a dollar of generation budget in your wallet. AI work — processing a document, extracting verified knowledge, generating a course — draws a small amount from it, and you always see your balance and what you've used.

Question 14

Is there a free trial?

Accepted Answer

Yes — a 15-day Growth-tier trial with $10 in AI credit, enough to upload real documents and build a full course before deciding. No charge during the trial, and nothing is deleted when it ends.

Question 15

Do top-ups expire?

Accepted Answer

No. Top-up packs ($10, $25, $50, $100) roll over and stay in your wallet until you use them. Your included monthly allowance ($10, $30, or $100 by plan) refills each billing cycle rather than stacking.

Question 16

What do I need to start?

Accepted Answer

Just a document and an account. Start the 15-day Growth-tier trial with $10 in AI credit, upload a real document, and build a course end to end before picking a plan.

Question 17

How long does a course take to generate?

Accepted Answer

Most courses generate in minutes rather than days — you upload documents, and the pipeline extracts verified knowledge and assembles the course for you. Larger document sets take longer, and you can watch progress as it runs.

Questions, answered honestly

Accuracy & trust

Formats & delivery

Data & security

Languages

Pricing & AI credits

Getting started

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